Soldiers and Sailors Memorial Auditorium Tivoli Theatre Walker Theatre
COVID-19 STATEMENT

COVID-19 STATEMENT

The health and safety of our guests, our employees and our community are our top priority.  The Tivoli Theatre Foundation is closely monitoring federal, state, and local guidelines and our policies and procedures will continue to evolve accordingly.   The specific health and safety protocols for each engagement will be communicated to ticket holders within 1 week of the performance. We request you check this site regularly as well for the most up-to-date arrival protocols for all events. Our regulations, including masks and vaccination rules, will continue to update according to each specific artist/event policy and are subject to change at any time.  We will not issue refunds due to requirement changes on masks and vaccinations.

For canceled events, tickets will be automatically refunded at the point of purchase. Please allow at least 30 days from the original show date for this to be reflected in your bank account. 

Thank you for your cooperation and participation in keeping your fellow guests, touring artists, and the Tivoli Theatre Foundation staff safe!
 

KNOW BEFORE YOU GO

FACE COVERINGS AND VACCINATION POLICY

As of August 3, the Tivoli Theatre Foundation will follow the specific policies for each artist/event scheduled regarding masks, vaccinations and testing. All events with vaccination, negative test, and masks policies are listed below. 

 

Shows with Vaccine, Negative Test, and Mask Policies: 

Civil War (Or, Who Do We Think We Are) - 10.12 

Bela Fleck & Abigail Washburn - 11.7 

Drew & Ellie Holcomb - 2.17.22

The Punch Brothers - 4.19.22

All of the above shows require the following:  

A printed or digital copy of a verified negative COVID-19 test result, matching the photo ID and administered within 72 hours of the day of event, by or under the supervision of a healthcare professional, or an at-home test verified by telehealth proctor. OR A valid COVID-19 vaccination record matching the photo ID, demonstrating complete vaccination at least two weeks prior to the day of the event. Documentation can be in the form of a photo of the card on a mobile phone, a physical photocopy, or the original card. 
 
ENTRY REQUIREMENTS FOR MINORS

For minors eligible for the vaccine (ages 12 – 17) but without a photo ID, a verified negative COVID-19 test result OR a valid COVID-19 vaccination record alone will be accepted.

For minors ages 2 – 11, masks must be worn at all times except when actively eating or drinking. Masks will be available upon request.
 
TO HELP KEEP YOU AND OTHERS SAFE

Masks are required for all attendees at the above events, regardless of vaccination status, except when actively eating for drinking. Masks will be available upon request.

All shows in the Broadway season - Waitress, Summer, Jersey Boys, Rent, Hairspray, and Anstasia will require masks only.

Patrons will be updated by email, social media, and our website for the specific requirements for each event.

All full-time and part-time Tivoli Theatre Foundation event employees are required to be vaccinated.  

CASHLESS TRANSACTIONS


Where tickets and concessions are sold, credit, debit, or gift cards are preferred to reduce contact, but cash is accepted, and may be used if needed. 

SECURITY CHECK


Upon entering the venue, patrons will undergo touchless security check through a magnetometer. If additional screening is required, this will occur with vaccinated security staff member. No weapons are allowed, including pocketknives.

HAND SANITIZING STATIONS


Take advantage of the free sanitizing stations installed at entrances, exits, and other high-traffic areas throughout the venues. 


SANITIZATION AND CLEANLINESS


Common areas, high touch points, and hard surfaces including doors, door handles, and handrails are routinely cleaned and sanitized. Seating area will be thoroughly disinfected with EPA-registered disinfectants.   

RESPECT EVERYONE

The Tivoli Theatre Foundation is one big family; please be respectful of fellow patrons including everyone’s desire for space, face coverings and a touchless experience.

COVID-19 WARNING

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
By visiting the Tivoli Theatre Foundation  you voluntarily assume all risks related to exposure to COVID-19.

Please help keep each other healthy.

REFUND POLICY

Our regulations, including masks and vaccination rules,  will continue to update according to each specific artist/event policy.  We will not issue refunds due to requirement changes on masks and vaccinations.

For canceled events, tickets will be automatically refunded at the point of purchase. Please allow at least 30 days from the original show date for this to be reflected in your bank account. 

The Tivoli Theatre Foundation will continue to bring Chattanooga the unique events you love. We will also continue to strive toward our purpose – to ensure the sustainability of our historic venues - while promoting them as vibrant attractions that add to the quality of life of our city. To find out more about our Foundation and how to support us through this, click here. 
 

Rescheduled, Postponed, and Canceled Events

 

For Canceled Events - Tickets will be automatically refunded at the point of purchase. Please allow at least 30 days from the original show date for this to be reflected in your bank account. 

For Postponed Events - We are working to reschedule the date of postponed events and will alert ticket holders as soon as we have updated information. Fans should hold on to their tickets as they will be valid for the rescheduled performance date.

For Rescheduled Events - If your show has been rescheduled with a new date already, fans should keep their tickets as they will be valid for the rescheduled performance date. If ticket holders can't attend this rescheduled date, they may request a refund through the date stated. Please note: To be eligible for a refund, you must have purchased your tickets through Ticketmaster or from the Tivoli Theatre box office. For tickets purchased through Ticketmaster, a refund link will be visible under the event in your Ticketmaster account. Please use this link to request a refund. If the tickets were transferred to you, you will need to transfer them back to the original purchaser in order for them to request a refund. For tickets purchased in-person or over the phone with the Tivoli Theatre’s box office, please email boxoffice@tivolichattanooga.com. In the email, please provide your full name, show you are requesting a refund for, and phone number. If you do not request a refund by the date stated your ticket will remain valid for the rescheduled date.

If you have any further questions, please contact our box office at boxoffice@tivolichattanooga.com.

 

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