The health and safety of our guests, our employees and our community are our top priority. The Tivoli Theatre Foundation is closely monitoring federal, state, and local guidelines and our policies and procedures will continue to evolve accordingly. Here are the current policies we have put in place. Please continue reading to the bottom of the page for updated information regarding rescheduled, postponed, and canceled shows as well.
KEEPING YOU SAFE
Face masks are optional for fully vaccinated guests. Masks are strongly encouraged for all other guests in accordance with CDC guidelines. Masks may be removed when eating and drinking inside the auditorium.
At general admission events, you will be requested to leave at least one seat between groups.
NOT FEELING WELL?
If you have symptoms such as fever or cough, or have come in contact with someone with symptoms, please take care and come back to see a movie with us when you are well. We’ll happily refund your ticket purchase. If a guest displays signs of illness during a screening like persistent coughing or sneezing, we may drop by to check on them. If they appear to be sick, we may ask them to come back another time. Any guest who needs to leave because of illness will have their tickets and food refunded.
Where tickets and concessions are sold, credit, debit, or gift cards are preferred to reduce contact, but cash is accepted, and may be used if needed.
Open entering the venue, patrons will undergo a brief touchless security check through our recently installed magnetometers. If additional screening is required, gloves and masks will be used by all staff. No weapons are allowed included pocket knives.
HAND SANITIZING STATIONS
Take advantage of the free sanitizing stations installed at entrances, exits, and other high-traffic areas throughout the venue.
SANITIZATION AND CLEANLINESS
Common areas, high touch points, and hard surfaces including doors, door handles, and handrails are routinely cleaned and sanitized. Seating area will be thoroughly disinfected with EPA-registered disinfectants.
Rescheduled, Postponed, and Canceled Events
The Tivoli Theatre Foundation will continue to bring Chattanooga the unique events you love. We will also continue to strive toward our purpose – to ensure the sustainability of our historic venues - while promoting them as vibrant attractions that add to the quality of life of our city. To find out more about our Foundation and how to support us through this, click here.
For Canceled Events - Tickets will be automatically refunded at the point of purchase. Please allow at least 30 days from the original show date for this to be reflected in your bank account.
For Postponed Events - We are working to reschedule the date of postponed events and will alert ticket holders as soon as we have updated information. Fans should hold on to their tickets as they will be valid for the rescheduled performance date.
For Rescheduled Events - If your show has been rescheduled with a new date already, fans should keep their tickets as they will be valid for the rescheduled performance date. If ticket holders can't attend this rescheduled date, they may request a refund through the date stated. Please note: To be eligible for a refund, you must have purchased your tickets through Ticketmaster or from the Tivoli Theatre box office. For tickets purchased through Ticketmaster, a refund link will be visible under the event in your Ticketmaster account. Please use this link to request a refund. If the tickets were transferred to you, you will need to transfer them back to the original purchaser in order for them to request a refund. For tickets purchased in-person or over the phone with the Tivoli Theatre’s box office, please email email@example.com. In the email, please provide your full name, show you are requesting a refund for, and phone number. If you do not request a refund by the date stated your ticket will remain valid for the rescheduled date.
If you have any further questions, please contact our box office at firstname.lastname@example.org.
FULL LIST OF POSTPONED & RESCHEDULED EVENTS BELOW:
Darci Lynne Farmer - 3/29 (rescheduled for 1/29/22)
Jerry Seinfeld - 5/28 (postponed; new date TBD)
Chicago - 12/5 (rescheduled for 12/14/21)
Bela Fleck & Abigail Washburn - 1/7 (rescheduled for 11/7/21)
The Price is Right Live - 1/16 (rescheduled for 10/19/21)
Theresa Caputo - 2/5 (rescheduled for 8/13/21)
The Black Jacket Symphony: Pink Floyd's 'The Wall' - 2/6 (rescheduled for 9/11/21)
TobyMac - 4/27 (rescheduled for 11/20/21)