Soldiers and Sailors Memorial Auditorium Tivoli Theatre Walker Theatre
COVID-19 STATEMENT

COVID-19 STATEMENT

As a pro-active measure regarding the spread of COVID-19, The City of Chattanooga and the Tivoli Theatre Foundation will temporarily close The Tivoli Theatre, The Walker Theatre, and the Soldiers & Sailors Memorial Auditorium, effective Friday, March 13. The safety and security of our audiences, artists, and staff is our top priority, so with heavy hearts, we will be canceling or postponing our upcoming events until further notice.

Please know that the Tivoli Theatre Foundation has no intention to move forward with holding events or gatherings that are not in line with the CDC guidelines and the Mayor’s recent Executive Orders. This situation is extremely fluid and we are actively working with many artists and managers to change or update our schedule as soon as possible. We will keep the safety of our patrons and staff first, and are preparing to announce as the situation progresses.

Please know that we would never do anything to endanger any of our community members and will be announcing all updates to our schedule as soon as possible. 

We are making every effort to reschedule these shows where possible. Refunds for events that will be ultimately canceled will take place at point-of-purchase. If the show is postponed, tickets will be honored for the new date. 

Our team will continue to bring Chattanooga the unique events you love. Though it’s true that our venues will be closed for the time being, we will continue to strive toward our purpose – to ensure the sustainability of our historic venues - while promoting them as vibrant attractions that add to the quality of life of our city. To find out more about our Foundation and how to support us through this, click here

Click here for more information on the city’s response plans and preparations. 

Click here to visit the Centers for Disease Control's website for comprehensive information about COVID-19, including:

Click here to visit the World Health Organization's website for comprehensive information about COVID-19.

Click here to to learn more about our Recovery Fund and how you can support the Tivoli Foundation through these unprecedented times.

 

Bobby Stone Film Series at the Tivoli Theatre

We’re excited to open the Tivoli Theatre doors once again and welcome an audience for the Bobby Stone Movie Series presented by West Village! Starting October 2, we’ll offer a number of in person movies at a limited capacity and with the safety and health of our patrons as our number one priority. Details on those safety measures and policies can be found below.

KEEPING YOU SAFE
On your next visit to the Tivoli Theatre, you will notice that we’ve taken steps to reduce touch points and protect your safety, including simplified menus for shorter lines at concessions and reduced seating capacities for social distancing. The Tivoli Theatre Foundation is closely monitoring federal, state and local guidelines and our policies and procedures will continue to evolve accordingly. Here are the current policies we have put in place.

Masks Required for All
Because we care about your health, masks are required for guests and staff throughout the theatre in compliance with guidelines from the Hamilton County Health Department. Your mask must cover your nose and mouth and fit snugly around your face and chin. Neck gaiters, open-chin bandanas and masks with vents or exhalation valves are not acceptable at this time. If needed, free disposable masks are available at the entrance as well as at the hand sanitizing stations. All Tivoli Theatre Foundation employees will be required to wear masks at all times.

Mask Policy For Our Team
All Tivoli Theatre Foundation employees will be required to wear masks at all times. All concessions staff will be required to wear masks and gloves. Every thirty minutes they’ll also wash their hands thoroughly and change into a new pair of gloves.

Temperature Checks
Using contact-free infrared thermometers, are taking the temperature of our staff every day. We will also check the temperature of guests and vendors as they arrive. All staff members will have their temperatures taken when they arrive for work. Employees with temperatures above the CDC or state/local threshold will not be permitted to work. Every day before they begin working, we’ll ask our team members if they have experienced symptoms of COVID-19 or been in close contact with someone who has tested positive or presumed positive with COVID-19.

Guests Who Are Ill
Not feeling well? If you have symptoms such as fever or cough, or have come in contact with someone with symptoms, please take care and come back to see a movie with us when you are well. We’ll happily refund your ticket purchase. If a guest displays signs of illness during a screening like persistent coughing or sneezing, we may drop by to check on them. If they appear to be sick, we may ask them to come back another time. Any guest who needs to leave because of illness will have their tickets and food refunded.

Food & Drinks Consumed Only in Your Reserved Seat
Once in your reserved seat, masks are still required, but may be removed while enjoying food and drinks. Protect yourself and others by wearing a mask before, during and after your movie. 

Social Distancing Standards
Please remember to maintain distance before, during and after the movie. Follow the directional signs and the reminders posted throughout the theatre for guidance. Our restrooms will have appropriate markings on the floor of their entrances to enforce distancing.

Reduced Auditorium Capacities
The Tivoli Theatre is currently seated at 12% capacity or less, based on local guidelines. At each screening there will be an audience cap at 215 viewers. Our new ticketing technology will block the seats surrounding your selection, creating enough space within and between rows to allow for social distancing. Once you’re in the house, if you are uncomfortable in your reserved seat, feel free to see a Tivoli Theatre staff member for assistance. Parties may purchase reserved seating together, but unrelated groups will be spaced at least three seats apart and on every other row.

Entering and Exiting the Theatre
Guests will enter and exit the theater through different entrances. To minimize crowded walkways and restrooms, we ask that guests remain seated after the movie ends and exit row by row. (If you’d like to stay to watch the credits, that’s no problem). Think of it like how you leave after a wedding – the movie is the bride and groom, and once they’ve left the theater, you’ll leave as a row. Why? We’ve found that when exiting crowds can bunch up at the doorway and in the hallway, and we think an orderly front to back exit should help prevent this.

Security Check

Open entering the venue, patrons will undergo a brief touchless security check through our recently installed magnetometers. If additional screening is required, gloves and masks will be used by all staff. No weapons are allowed included pocket knives.

Cashless Transactions
Where tickets and concessions are sold, credit, debit, or gift cards are preferred to reduce contact, but cash is accepted, and may be used if needed.

Simplified Concessions Menu
For shorter lines and quicker service, we have temporarily simplified our concessions selections. Classic movie treats like candy, chocolates, and Coca-Cola products will be available along with a small selection of individually prepackaged alcoholic beverages.

Hand Sanitizing Stations
Take advantage of the free sanitizing stations installed at entrances, exits, and other high-traffic areas throughout the venue. At each station, you will find disposable gloves and masks along with hand sanitizer and disinfectant wipes.

Sanitization and Cleanliness
We are increasing the frequency and the thoroughness of our theatre cleans. Throughout the day, common areas, high touch points, and hard surfaces including doors, door handles, and handrails are routinely cleaned and sanitized. Additional staff members will be assigned to ensure cleanliness and sanitizing are happening throughout the hours of operation. Seating area will be thoroughly disinfected between each screening with EPA-registered disinfectants. Bathrooms, lobby, concessions, and other highly trafficked areas will routinely receive the same deep clean treatment. Countertops, stalls, and doors will be sanitized frequently. After each showing, we vacuum carpeted areas using vacuums with HEPA filters, which are proven to trap 99.97% of airborne particles.

 

For Canceled Events - Tickets will be automatically refunded at the point of purchase. Please allow at least 30 days from the original show date for this to be reflected in your bank account. 

 

For Postponed Events - We are working to reschedule the date of postponed events and will alert ticket holders as soon as we have updated information. Fans should hold on to their tickets as they will be valid for the rescheduled performance date.

 

For Rescheduled Events - If your show has been rescheduled with a new date already, fans should keep their tickets as they will be valid for the rescheduled performance date. If ticket holders can't attend this rescheduled date, they may request a refund through the date stated. Please note: To be eligible for a refund, you must have purchased your tickets through Ticketmaster or from the Tivoli Theatre box office. For tickets purchased through Ticketmaster, a refund link will be visible under the event in your Ticketmaster account. Please use this link to request a refund. If the tickets were transferred to you, you will need to transfer them back to the original purchaser in order for them to request a refund. For tickets purchased in-person or over the phone with the Tivoli Theatre’s box office, please email boxoffice@tivolichattanooga.com. In the email, please provide your full name, show you are requesting a refund for, and phone number. If you do not request a refund by the date stated your ticket will remain valid for the rescheduled date.

 

If you have any further questions, please contact our box office at boxoffice@tivolichattanooga.com.

 

FULL LIST OF POSTPONED & CANCELED EVENTS BELOW:

Harry Connick Jr. - 3/13 (canceled)

Bobby Stone Film Series: Breakfast at Tiffany’s - 3/14 (canceled)

Bobby Stone Film Series: Parasite - 3/14 (canceled)

Bobby Stone Film Series: One Upon A Time in Hollywood - 3/15 (canceled)

Banff Mountain Mountain Film Festival World Tour - 3/16 (canceled)

CSO Pops: Lights! Camera! Action! - 3/21 (canceled)

Sam Bush - 3/21 (rescheduled for 11/13/20)

CSO Special: Disney in Concert A Tale As Old As Time - 3/28 (canceled)

Darci Lynne Farmer - 3/29 (rescheduled for 3/27/21)

CSO Masterworks: Dona Nobis Pacem - 4/2 (canceled)

Fiddler on the Roof: Broadway at the Tivoli - 4/4&5 (canceled)

The Second City - 4/5 (canceled)

The Price is Right Live - 4/8 (rescheduled for 1/16/21)

Mary Chapin Carpenter & Shawn Colvin - 4/11(rescheduled for 2/20/21)

Shinedown - 4/15 (canceled)

Brett Young - 4/16 (canceled)

Justin Hayward - 4/17 (canceled)

Menopause the Musical - 4/18 - Two Performances (canceled)

Daniel Tiger's Neighborhood Live - 4/19 (canceled)

Baby Shark - 4/25 (canceled)

PJ Morton - 4/25 (canceled)

Brian Culbertson: The XX Tour - 4/30 (rescheduled for 4/29/21)

Penny & Sparrow - 5/1 (canceled)

Yonder Mountain String Band - 5/22 (canceled)

Jerry Seinfeld - 5/28 (postponed; new date TBD)

WAITRESS: Broadway at the Tivoli - 6/26-28 (canceled)

Little River Band - 7/18 (canceled)

America - 7/23 (canceled)

Blue October - 8/7 (canceled)

Live From Here - 9/11 (canceled)

Theresa Caputo - 9/18 (rescheduled for 2/5/21)

The Black Jacket Symphony: Pink Floyd's 'The Wall' - 9/19 (rescheduled for 2/6/21)

TobyMac - 10/04 (rescheduled for 4/27/21)

Jonny Lang - 10/14 (canceled)

Chicago - 12/5 (rescheduled for 1214/21)

Bela Fleck & Abigail Washburn - 1/7 (rescheduled for 11/7/21)

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